FREQUENTLY ASKED QUESTIONS
WHAT IS FULL-BODY INDOOR CYCLING?
Full-body indoor cycling is a dynamic workout that involves not only your lower body and cardiovascular system, but also engages your upper body and core muscles, providing a complete and effective workout.
DO I NEED TO BRING MY OWN SHOES?
We provide them for free during your initial class and only charge $2 per class thereafter. Of course, if you prefer, you’re more than welcome to bring your own shoes. Our pedals are SPD compatible.
DO YOU HAVE SHOWERS?
Certainly! We offer showers in both our Men’s and Women’s facilities, complete with towels, toiletries, and cubbies for your convenience to store your belongings.
Should the class reach full capacity, don’t worry – you can join our waitlist. As spots become available, our system automatically assigns them to waitlisted riders based on their signup order. You can easily track your waitlist position by logging in and clicking on “MY RESERVATIONS.”
DO I NEED TO BRING WATER?
It’s highly recommended to have water with you on the bike. You can bring your own or we have a convenient water filling station within the studio. We also offer bottled water for purchase.
DO I NEED TO BE AN EXPERIENCED RIDER OR IN GREAT SHAPE TO PARTICIPATE IN A FULL PEDAL CLASS?
Absolutely not! Full Pedal classes are inclusive and cater to all fitness levels. Indoor cycling is versatile and can be tailored to your abilities. You control your pedal resistance and speed, and our skilled instructors will guide you to your best effort. There are no restrictions or prerequisites and each rider decided their level of intensity during each ride.
DO YOU CANCEL CLASS DUE TO WEATHER?
Although rare, we will close the studio during severe weather, giving as much notice as possible via email or text.
CAN I GET A REFUND FOR RIDES I HAVE PURCHASED?
Class cards and memberships are non-refundable, but under specific circumstances, we can offer store credit. To initiate a store credit request, please visit your studio’s page and use the Contact Us form at the bottom to submit your request.
WHAT IS THE MINIMUM AGE TO RIDE?
You must be at least 12 years old to register for Full Pedal services. Children under the age of 12 please DO NOT attempt to register or send any information about yourself. If you are a Minor (13-17 years), you may register but will need the involvement of a parent or guardian. Full Pedal will require their signature on the New Student Waiver Form at the studio before first class.
WHAT IS THE CANCELLATION POLICY?
We recognize that unexpected situations can arise, and in most cases, a 10-hour notice is required to avoid late cancellation or no-show charges.
To cancel your ride, follow these steps: Log into your account, click on MY RESERVATIONS, and then select “unreserve”. Please note that we do not accept cancellations via phone, emails or carrier pigeons. The exclusive method for canceling your ride is through your online account.
HOW DO I CANCEL MY MEMBERSHIP?
To cancel your membership, simply complete the Auto-Renew Contract Termination Form available at the Full Pedal front desk. Kindly submit the form at least 48 hours before the upcoming billing cycle date. This allows ample time for processing your cancellation request.